FAQ

Yes, all prices for our products are inclusive of VAT.

Contact our customer service via email at contact@svalanlogistik.com or by phone at 063-12 27 00 if you need assistance with canceling your order. Please reach out to us as soon as possible, as your order cannot be canceled once it has been picked, packed, or shipped.

Removing a product or making changes to the color or size may be possible if your order has not progressed too far in our packing process. However, it is unfortunately not possible to add products to your order.

If you want to add something to your order, it’s important to contact us immediately, before the order has been packed. The easiest way to do this is to cancel the original order and then place a new one.

Please contact our customer service for assistance if needed.

If you wish to return a product, please fill out the return slip that came with your order and send it back using the return shipping label provided. Once your return is processed, we will credit the amount to your account.

For customers in Sweden: If you have chosen invoice as your payment method, you need to report the return to Klarna via their app or customer service. Your invoice will be paused until we have processed your return.

An order confirmation is always sent to the email address you provided when placing your order. If you haven’t received a confirmation, please check your spam folder to ensure it hasn’t ended up there or verify that you entered the correct email address.

If you do not pick up your package and it is returned to us by the delivery point, we reserve the right to charge you for the associated costs. Currently, the fee is:

• 200 SEK in Sweden

• 20 Euro outside of Sweden

The fee covers return shipping, processing fees, and handling costs.

If you have changed your mind, you need to collect the package and return it to us. You can find information on how to make a return under the “Returns” section.

Payment security is a matter of high priority. Svalan Logistik uses payment solutions from Klarna Bank AB, PayPal and Stripe.

• For purchases from Gränsfors’ online store in SEK with a delivery address in Sweden, Klarna AB’s payment solution is used.

• For purchases from Gränsfors’ online store in EUR, payment solutions from Stripe and PayPal are used regardless of the delivery address (both in Sweden and elsewhere in Europe).

All payment solution providers are authorised to offer financial services.

Your invoice will be sent to the email address you provided when placing your order.

For customers in Sweden: You can also view your invoice by logging into “My Klarna” on their website or through the Klarna mobile app.

We aim to deliver the goods within 3-5 business days.

Note! During long weekends and periods of high order volume, delivery times may be extended. However, we do our best to ensure you receive your package as quickly as possible. Orders placed on public holidays are processed on the next business day. If an item is out of stock, this will be indicated next to the product. All deliveries include a specification of what you have ordered.

In Sweden, orders are delivered through PostNord, outside Sweden, orders are delivered through UPS.

All purchases incur a shipping cost which is:

• SEK 99 in Sweden and

• EUR 9.90 outside of Sweden but within EU.

• Outside EU the shipping cost is 12 Euro.

Svalan Logistik AB don’t deliver to Canary Islands.

Shipping costs are never refunded.

Yes. We deliver to the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.

*Svalan Logistik AB does not deliver to the Canary Islands.

If there is visible damage to your package, please report it immediately to your pickup point when collecting the package. They must receive the report on the same day to process the matter

It’s also important to take photos of the package and the packaging before opening it, and then also of the product(s) once unpacked.

Contact us via email at contact@svalanlogistik.com as soon as possible and include photos and a description. We will initiate a claim. We need to receive this information from you within 3 days to notify the carrier.

Neither Gränsfors Bruk, Svalan Logistik AB, nor PostNord charge any additional fees after you have placed your order. Shipping costs are clearly stated in your order confirmation.

If you have received an SMS or email stating that you need to pay extra to receive your package, it is most likely fraudulent. Unfortunately, scam messages sometimes circulate via email and SMS, claiming to be from the carrier of your package. Do not click on any links if you are unsure of their legitimacy.

We offer a total of 30 days for free returns, consisting of a 14-day right of withdrawal and an additional 16 days of extended return period. This is counted from the day you pick up or receive your order until you return the package to the postal agent.

If you wish to exchange a product, you need to place a new order for the desired item.

Return the product you do not wish to keep by filling out the return slip that came with your order and sending it back using the return shipping label provided with your order.

We will credit the amount once your return has been processed.

If you no longer have the return slip, you can write the following information on another piece of paper and include it:

• Order number

• Name

• Phone number

• Reason for return

Think about this:

• Pack the item carefully to avoid any shipping damage.

• We recommend sending the return with tracking and requesting a receipt that includes the parcel ID from the drop-off location. This makes it easier to track the return shipment if needed.

• Label the return with your order number.

Send to: 

Svalan Logistik AB
Gärdsgårdsvägen 2
831 77 Östersund, Sweden

Otherwise, follow the same steps as under “How do I return a product?”

Returns are paid by the customer.

Svalan Logistik naturally covers the return shipping costs for defective items or items that have been packed incorrectly. Svalan Logistik only accepts returns of products purchased via Woolpower’s webshop.

Yes, Gränsfors Bruk leaves 20 years warranty on all axes. The warranty includes the axe head, but not the handle or the leather sheet.

Read our warranty terms here.

All submitted warranty cards are valid. If you have lost your receipt but sent in the guarantee card, this applies.

As of September 20 2021, we have chosen to remove the warranty cards from the axe book. The choice to remove the warranty card is partly an effort to reduce our environmental impact by avoiding unnecessary post, and partly to simplify the process for you as a consumer. Instead of the warranty card, the warranty now applies upon presentation of your receipt. The warranty is however exactly the same as before.

No. As of September 20 2021, we have removed the warranty cards from the axe book. During a transition period, axes will be sold with both the old and the new axe book. The old one has a warranty card that we have now chosen to remove. You do not need to send this in, instead your purchase receipt now applies as a warranty going forward.

The warranty includes the axe head, but not the handle or the leather sheet.

Read our warranty terms here.

Since 2019 no one of our axes have had a steel wedge, with the exception of the splitting axes. In 2016 we investigated if it would be possible to remove the steel wedge. The reason for this was first and foremost that it tears a lot on the body to fix the steel wedge on every axe. But at the same time, we also strived not to use more material and resources than necessary.

After many tests on the majority of axes and interviews with users, we then decided to remove the steel wedge on a selection of our axes. We have not received any indication that the change made in 2016 has affected the quality or functionality of the axes.

We will continue to use the steel wedge on our splitting axes since there is significantly more force used when using these axes. We then see it as extra security.

The warranty includes the axe head, but not the handle or the leather sheet.

Read our warranty terms here.

No, there is no crack in the strict sense, it just looks that way. This phenomenon has occurred when the hole of the head has been forged and then compressed a bit when the shape of the head has been made. It is no rupture and the axe will not break.

Read more about Our Production.

The axe should be marked with “Gränsfors Bruks crown mark” and “the blacksmith own initials” on one side of the head, and the label “Gränsfors Bruks Sweden“ on the other side. To ensure that the axe is a genuine axe, it should also be purchased by one of the retailers found on Gränsfors Bruks website.

Find Retailers here.

Yes, Gränsfors Bruk leaves 20 years warranty on all axes. The warranty includes the axe head, but not the handle or the leather sheet.

Read our warranty terms here.

Yes, all Gränsfors Bruk axes are produced in Sweden in Gränsfors. Read more about our production.

The letters stands for the smith’s initials. When the blacksmith is pleased with his/her craftsmanship and thinks that the axe is well made, he/she accepts the axe with his/her initials. Thanks to the initials you can always go back and see who the person is who has made the axe.

Read more about our production.

Gränsfors Bruks handles are made of Hickory.

Read more about our materials.

The steel Gränsfors Bruks is using, is specifically developed to work well for axe production. The steel should not be too hard, nor too soft and ductile. The exact description is a secret. Gränsfors Bruks is using steel from the Swedish steel company Ovako, where the steel is derived entirely from recycled scrap.

Read more about our materials.

The venation may sometimes vary slightly between the handles. It´s normal since wood is a living material. It is hard to say how much the variation should be, but all axes that Gränsfors Bruk sell has a variety that is controlled and approved. The variation has very little effect concerning the function and the durability of the handle.

The Carving Axes has a relatively long, curved cutting edge which is double-sided as standard. They are also available as a special order with the edge grinded specifically for right-handed or left-handed carving.

• Carving Axe, Grinded left side, has a short bevel face on the right side of the edge, if the axe is held in the right hand with the handle down and head up, with the edge facing away from you. The left side of the edge has a longer, slightly concave bevel face, which provides excellent support when carving.

Right-handed persons normally use Carving Axe, Grinded left side while the longer slightly concave bevel face come near the wood and therefore provides excellent support when carving.

• Carving Axe, Grinded right side, has a short bevel face on the left side of the edge, if the axe is held in the left hand with the handle down and head up, with the edge facing away from you. The right side of the edge has a longer, slightly concave bevel face, which provides excellent support when carving.

Left-handed persons normally use a Carving Axe, Grinded right side, while the longer slightly concave bevel face come near the wood and therefore provides excellent support when carving.

To keep the axe in a better shape and keep the rust away, you may treat the axe head and the handle with some oil. In general it´s hard to say when you have to do this since this is very individual and it all depends on how long you have had your axe and how you have had it stored. For the axe head you can probably use any oil, everything from cooking oil to engine oil. The most common is probably W40 or a thin oil, like sewing machine oil. For the handle you can use teak oil or any other oil for wood – such as boiled linseed oil diluted with for example gum turpentine.

Correct axe sharpening is essential when the edge becomes dull or damaged. On this page, you will learn how to sharpen your axe correctly, maintain the proper edge, and ensure your Gränsfors Bruk axe remains safe, effective, and ready for long-term use.

Learn more about how to sharpen your axe here.

If a steel axe head is struck against timber, there is very little risk of the steel being deformed or damaged. If an axe head is struck against another steel object such as a steel splitting wedge, on the other hand, the steel surfaces which strike one another are affected. An axe designed only for chopping (such as a forest axe), which does not have a large splitting head, will crack if its head is struck against steel.

Only a splitting maul, with a large head and filed edges on the head, should be used when working together with a steel splitting wedge. But even the head on a splitting maul and a steel splitting wedge will be affected and deformed when steel strikes steel.

There are a number of variables which alter how steel is affected when steel strikes steel:

• Type of steel (ductile or less ductile).

• Whether or not the steel (e.g. the axe head) is hardened – the hardness.

• The shape of the steel surface – flat, convex or concave, filed edges.

• The mass of the two steel bodies – how large they are.

• The force of the blow.

• How firmly the receiving steel is mounted in its base – what resistance.

The steel will deform less if it is hardened, but at the same time there is a greater risk of the surface of the steel cracking and “shooting” steel chips from an edge. This can be very hazardous. Gränsfors Bruk recommends that protective goggles and sturdy clothing should always be worn when striking steel on steel.

What is said here about striking steel on steel is also applicable to some extent when striking steel on stone.

If the head of a splitting maul is not hardened, there is less risk of steel chips “shooting” from the edges, but the steel is deformed and swells out at the edges and gradually starts to look like a mushroom if its edges are not maintained. If the striking of steel on steel continued, the edges of the head swell and crack, resulting in hazardous steel chips easily working loose and flying off.

Gränsfors Bruk does not harden the heads of either its splitting mauls or its steel splitting wedges so as to reduce the risk of steel chips “shooting” from the edges when steel is struck against steel. The edges of the heads are filed into bevels – the edges are bevelled – so as to prevent, to some extent, the steel heads deforming in a hazardous manner when steel is struck against steel, and to further reduce the risk of hazardous chips “shooting” from the edges. It is important for these filed bevels to be maintained so that they retain their original shape and angle. The easiest way to do this is using an ordinary steel file.

More information on the risk involved in striking steel against steel and the importance of maintaining the files edges (bevels) on the splitting maul and the head of the steel splitting wedge can be found in The Axe Book.

The axe should be stored in a dry place at normal room temperature and humidity. If the teperature is to high, the head can drought and lose its grip to the handle. If the humidity is to high, the axe can easily rust.

Correct axe rehandling is essential when a handle becomes worn or loose. On this page, you will learn how to replace and fit an axe handle correctly, ensuring your Gränsfors Bruk axe remains safe, balanced, and ready for long-term use.

Learn more about how to fit an axe with a handle here.

Unfortunately we do not accept axes for regrinding and/or changing the handles, that are sent to us. Are you though planning to visit us and see our production, we are usually able to help you with both regrinding and changing the handle for a small fee.

Since wood is a living material, the handle can shrink and get loose if the axe has been stored for a long period in the warm environment. It is quite easy to change a handle.

Learn more about how to fit an axe with a handle here.

It is possible to buy new handles and leathter sheets here at the webshop or via Gränsfors Bruks Retailers.

Find your nearest retailer here.

Learn more about how to split wood safely and efficiently here.

Under Axe Throwing, you can learn more about the history, rules, and the specifications for both the target and the axe. Read more about axe throwing here.

Target face = 102 mm (4”)
Ø = 450 mm (18”)

Under Axe Throwing, you can learn more about the history, rules, and the specifications for both the target and the axe. Read more about axe throwing here.

See directions on how to get to Gränsfors Bruk here.

Of course, during our peak season you can book guided tours of the production.

Read more about Guided tours at Gränsfors Bruk here.

In Gränsfors vicinity there are a number of attractions, such as Gränsfors Bruks  axemuseum, Gränsfors flowerpot factory, ski resorts, etc. 

What to do in and around Gränsfors village.

The museum and the factory shop have the same opening hours, which you can find here: Gränsfors bruks factory store

The axefactory has guided tours that you can read more about here: Visit Gränsfors

Yes, For more than twenty years, courses have been organised at Gränsfors Bruk. The courses are arranged in a close collaboration between Gränsfors Bruk and by the tourist destination Sagaliden: visitsagaliden.se

For this years courses: Course program 2026

For questions about our courses, please contact courses@visitsagaliden.se

Since 2019 no one of our axes have had a steel wedge, with the exception of the splitting axes. In 2016 we investigated if it would be possible to remove the steel wedge. The reason for this was first and foremost that it tears a lot on the body to fix the steel wedge on every axe. But at the same time, we also strived not to use more material and resources than necessary.

After many tests on the majority of axes and interviews with users, we then decided to remove the steel wedge on a selection of our axes. We have not received any indication that the change made in 2016 has affected the quality or functionality of the axes.

We will continue to use the steel wedge on our splitting axes since there is significantly more force used when using these axes. We then see it as extra security.

Unfortunately we are not able to produce special orders.

Find your nearest retailer here.

The company has produced axes since 1902. Read more about Gränsfors Bruks History here.

The Axe Book is available in three languages. Swedish, English and German. The Axe Book can be purchased here at the webshop or via Gränsfors Bruks Retailers.

Find your nearest retailer here.